LIVING LAS CANTERAS HOMES

Living las Canteras

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LIVING LAS CANTERAS HOMES

Living Las Canteras

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Payment method and Cancellations

What is the payment method?

To confirm a booking on our website, you will be required to pay 100% of the stay's cost by credit card.

You must take into account the following points:

  • Deposit: All bookings made through our website require a €100 deposit.
  • Payment: Once your booking is confirmed, you’ll be asked to complete the “5-Step Check-in”. One of the steps includes paying the €100 fee. 
  • Refund: We’ll process it automatically 7 days after your departure, provided no significant issues are found with cleanliness or damage—whether structural or to the contents—that go beyond normal wear and tear.
  • 7 days after your departure, this €100 hold will be automatically released, provided there are no significant cleaning issues or damage to the structure or contents beyond normal wear and tear.

What is our cancellation policy?

  • 15-Day Cancellation Policy: Reservations made through our website are subject to a 15-day cancellation policy. This means that if you cancel your booking more than 15 days before your scheduled arrival date, we will refund 100% of any amount you have paid.
  • Bookings cancelled more than 15 days prior to the check-in date will receive a full refund of the amount paid up to that point, minus the fee charged by our payment gateway - Stripe.com, which is:
    • 1.5% + €0.25 if the refund is made to a consumer VISA, MasterCard, American Express, Discover, Diners Club, Maestro, Cartes Bancaires, and UnionPay card from an EU country, plus Iceland, Liechtenstein, and Norway.
    • 1.9% + €0.25 if the refund is made to a commercial, corporate, or business VISA or MasterCard from an EU country, plus Iceland, Liechtenstein, and Norway.
    • 2.5% + €0.25 if the refund is made to the United Kingdom.
    • 3.25% + €0.25 if the refund is made to any other country not listed above.
  • Bookings cancelled 15 days or less before the check-in date will not receive a refund.

Exception to the cancellation policy for website bookings
If your transport to the island is cancelled within 15 days or less before your arrival, or if you suffer from a justified illness that prevents you from travelling, the amount you have already paid will be credited towards a future booking at the same property, to be made within 12 months of the original cancelled reservation.