LIVING LAS CANTERAS HOMES

Living las Canteras

LIVING LAS CANTERAS HOMES

Living las Canteras

LIVING LAS CANTERAS HOMES

Living Las Canteras

Policies

Payment method and Cancellations

What is the payment method?

To confirm a booking on our website, you will be required to pay 100% of the stay's cost by credit card.

You must take into account the following points:

  • Deposit: All bookings made through our website require a €100 deposit.
  • Payment: Once your booking is confirmed, you’ll be asked to complete the “5-Step Check-in”. One of the steps includes paying the €100 fee. 
  • Refund: We’ll process it automatically 7 days after your departure, provided no significant issues are found with cleanliness or damage—whether structural or to the contents—that go beyond normal wear and tear.
  • 7 days after your departure, this €100 hold will be automatically released, provided there are no significant cleaning issues or damage to the structure or contents beyond normal wear and tear.

What is our cancellation policy?

  • 30-day cancellation policy: it's the one bookings made through our website have. This means that if you cancel your reservation more than 30 days before the arrival date, we will refund you the full amount paid.
  • Bookings cancelled more than 30 days prior to the arrival date will receive a full refund of the amount paid up to that point, minus the fee charged by our payment gateway - Stripe.com, which is:
    • 1.5% + €0.25 if the refund is made to a consumer VISA, MasterCard, American Express, Discover, Diners Club, Maestro, Cartes Bancaires, and UnionPay card from an EU country, plus Iceland, Liechtenstein, and Norway.
    • 1.9% + €0.25 if the refund is made to a commercial, corporate, or business VISA or MasterCard from an EU country, plus Iceland, Liechtenstein, and Norway.
    • 2.5% + €0.25 if the refund is made to the United Kingdom.
    • 3.25% + €0.25 if the refund is made to any other country not listed above.
  • Bookings cancelled 30 days or less before the arrival date will not receive a refund.

Exception to the cancellation policy for website bookings
If your transport to the island is cancelled within 30 days of your arrival, or if you are affected by a documented illness that prevents you from travelling, we will deduct the amount already paid from a new booking at the same property, made within 12 months of the cancelled reservation.